Dependable Printing Frequently Asked Questions

1. Are envelopes included with my order?
Yes all invitations, announcements and thank you cards come with blank envelopes needed to mail them. This is included in the price of the these items. We do offer an option to have your address pre-printed on the back flap of the outer envelope for additional charges. This would be the box located just under invitations that reads: Outer Envelope with Printed Return Address. If you do not choose to have the address pre-printed, you will receive the envelopes needed for mailing.

2. Can we get a proof of our order?
We do offer the option of purchasing a proof of any item on your order. This allows you to view your wording and the layout prior to printing. The proofs are emailed in Adobe PDF format. Proofs for Napkins, Matchbooks and all other engraved accessory items must be faxed to you. Please supply us with a fax number if you want proofs of these items. The cost is $5.00 for the invitation proof and $4.00 for each additional proof. This amount would be added to your final order amount when processing your credit card. You would need to e-mail us as soon as you place your order and request a proof. We will use the e-mail address listed on your order to send the proof.. If preferred, we can fax a proof to you instead of e-mailing it. You would need to provide a fax number in your e-mail. It takes approximately 1 day to get the proof sent to you. Your order will then be completed in 2-3 business days from proof approval. Any request for proof/proofs needs to be made immediately after your order is completed to ensure that any printing is not done prior to the request.

3. Where is my order shipping from?
Orders are shipped from North Mankato, Minnesota 56002.

4. What choices do I have to ship my order?
Your choices are UPS Ground, UPS 3 Day Select, UPS 2nd Day Air or UPS Next Day Air. If you go to the UPS website you can determine how long ground shipping will take to ship from Minnesota to your address.

5. How can I pay for my order?
We accept VISA, MASTER-CARD and AMERICAN EXPRESS. We can also accept money orders if necessary. We will begin processing your order as soon as we receive the money order. You would need to use a credit card to get your order entered into the system, however you can call or e-mail to request that we wait for payment by mail. The credit card is not actually charged until we manually enter the charge from our office.

6. How long will it take to produce my order?
Most orders take 2-3 days for production. You will then need to consider the time it will take for your order to ship to you. This is not included in the 2-3 day production time. Engraved invitations take longer to produce because a die must be ordered. Production time for engraved/letterpress or photo invitations is 5-7 business days.

7. How can I make special requests for my order?
The website does not allow you to make specific requests to your wording when entering it on-line. If you have any special instructions, you can e-mail us as soon as you complete your order. Give us your confirmation number and the name you are having the order shipped to. You can then list all special instructions.

For example:
1) Making a name or caption slightly larger
2. Making information slightly smaller
2) Making information Bold
3) Using two different lettering styles throughout the invitation.
4) Spacing issues
5) You can request that the setup be just like the one shown on the website.

8. Can I order samples?
Samples are available for all of our invitations. There is a $2.00 charge for all samples. These can also be ordered on the website. We will credit up to $10.00 for any samples purchased when you place a final order with us. It is your responsibility to contact us and request the credit.

9. Can I get a catalog sent to me?
We do not have catalogs that we can mail out to our customers. In order to keep our cost down so that we can offer the 25% discount we do not have any catalogs that can be mailed out to customers.

10. How can I determine my shipping costs?
Shipping charges are based on the weight and shipping location of your order. After you have completed putting all items in your shopping basket click on "Place Order". You can then type in your shipping information and the amounts for each shipping method will be displayed.

11. Can I have my order rushed?
We do not offer a RUSH service, however if you contact our office and let us know you need them quick, we will do what we can to rush the production for you.

12. What is an informal note?
This is used the same as a Thank You, however instead of having the words Thank You printed on the front of the card, you would choose to have a name printed. This makes the thank you more personal.

13. What are lined envelopes?
This is a liner that is located inside the "inner" envelope. Most wedding and some other invitations come with a inner and outer envelope. If this is the case, you will be given the option to purchase a liner for your inner envelope. If you do not choose to line your envelopes, you will still receive the blank inner envelope. PLEASE NOTE: All REA or REF invitations do not come with inner envelopes.

14. Can I receive my envelopes early?
If you are having a baby and want to order your announcements so that you can get your envelopes early before the baby is born, we will be glad to assist you with this. You can go ahead and enter the order with all known information. You would need to send us an e-mail as soon as you place the order requesting that we hold the printing of the announcements but that you want your envelopes printed and shipped out ahead of time. There would be a charge of $8.00 to cover the 2nd shipment fee. As soon as the baby is born, please email us and give us all the missing information. We will then put your announcements into production.

15. Do you have "raised printing"?
We do print in thermography. This is where the lettering is raised and you can feel the wording as you run your hand across the paper.

16. Can you do two color printing?
We can print invitations with two different ink colors. There would be additional charges to do this. A double press run charge would apply when two colors are used. You will need to choose the main ink color when entering your order. You will then need to e-mail us and let us know what other ink color you would like and what wording would need to be in that color. We would then get the pricing and e-mail you back to confirm. If approved, we would continue with the order.

17. Can you ship to addresses outside the United States?
Yes we can ship outside the United States. Please click on the link that says "International Shipping" in the header once you get to the secure ordering area of our site. If you have trouble finding the secure area please click on the following link:http://www.dependableprinting.cceasy.com/. A drop down menu will then show all the locations we can ship to.

18. Can I use a logo on my order?
Logos can be added to any of our invitations, announcements and thank you cards. Proper artwork must be submitted. Acceptable formats include: Adobe Illustrator EPS or AI files, Adobe EPS or TIFF files, Adobe Acrobat PDF files. The artwork needs to be at least 300 DPI to print properly. Anything with lower resolution than this will print faded out and fuzzy. We cannot guarantee the quality of the printing for anything with less than 300 DPI resolution. Any logo using one of our standard ink colors will not incur any additional charges. Match inks are an additional $25 per color.

19. Can you print in Hebrew?
Hebrew lettering is available however, there are additional charges to do this. We suggest that you call our office and discuss your order with one of our customer service representatives or e-mail us at jeff@dependableprinting.com.